What We Offer
What We Offer
Expert CX consulting that transforms customer feedback into measurable business results.
Schedule a Discovery CallOur Services
Technology Implementations
- Medallia and Qualtrics platform configuration
- Survey design and deployment
- Dashboard creation and optimization
- Data integration and architecture
CX Program Consulting
- Program vision and strategy development
- Executive alignment and governance
- ROI analysis and business case development
- Roadmapping and prioritization
Employee Experience (EX)
- Employee sentiment measurement
- Onboarding and lifecycle surveys
- Pulse surveys and engagement tracking
- Culture and retention insights
Problems We Solve
Program Alignment & Buy-In
Executive sponsorship, visibility, and governance
Program Optimization
Assess, streamline, and enhance existing initiatives
Execution & Operations
Documentation, processes, and ongoing execution support
Insights & ROI
Dashboards, roadmaps, and linking CX/EX to business results
Beyond Surveys
Omnichannel listening and non-survey data integration
Closed-Loop Action
Training, enablement, and culture of response
Change Enablement
Dashboard adoption, training, and organizational alignment
Data Architecture
Holistic design across Medallia, Qualtrics, and beyond
How We Work With You
Enablement Focused
Execution Focused
Self-Service & Enablement
- We teach you to be a CX program administrator
- Program governance guidance
- Hands-on configuration support
- Templates and documentation provided
Hybrid
- Blend of self-service and full-service
- Tailored to your specific program needs
- Flexible allocation of responsibilities
- Scale up or down as needed
Full-Service / Embedded Expert
- We participate as your CX program administrator
- Complete configuration services
- Program management and documentation
- Ongoing stakeholder management
What Our Engagement Includes
Tactical
- Program Enhancements
- Program Status Meetings
- Enablement Working Sessions
- CX Program Documentation
- Ad Hoc Requests
- Program Maintenance/Monitoring
Strategic
- CX Program Recommendations
- Business Review Workshops
- Strategic Roadmapping Workshops
- Program Analytic Summary Reports
- Recommendations for ROI Analysis
- Training
Ready to Transform Your Customer Experience?
Let's discuss how we can help you turn customer feedback into competitive advantage.