About Us
About Us
The logo is new to CX, but we are not. Meet the team behind CX Blackbelts-trusted experts for complex, high-stakes CX projects.
Meet Our Team
Experienced practitioners who've walked in your shoes and know what it takes to build world-class CX programs.
Kevin Missig
CX Sensei
Began using MEC in 2010 & implementing in 2015
Based in Huntington Beach, CA
Alayna Halgat
CX Blackbelt
Worked in CX SaaS implementations & consulting since 2017
Based in Atlanta, GA
Carlin
CX Blackbelt
Extensive experience across CX & EX programs
Trusted advisor for enterprise-level implementations
Arash Hashemi
CX Blackbelt
Growing expertise in CX program support
Dedicated to client success and program excellence
Alumni Experience
Our team has honed their skills at leading CX and consulting organizations.
With backgrounds at the world's leading CX platforms and consulting firms, we bring battle-tested expertise to every engagement. We've each led client accounts and earned our "blackbelt" status through years of hands-on experience.
Why Choose Us
What sets CX Blackbelts apart from other consulting firms.
Employee-Owned
We're 100% invested in your success. No corporate bureaucracy-just a dedicated team focused on delivering results.
Deep Discovery
Context-first approach including secret shopping when possible. We "spar with you" to truly understand your business.
Proven Experience
Senior team trusted by executives across industries. We've seen it all and know how to navigate complex challenges.
Ongoing Partnership
Regular business reviews to refine and optimize. We're in it for the long haul, not just the initial implementation.
Simple Pricing
Transparent, flexible support without time-tracking hassle. We focus on your program's mission, not billable hours.
Consistent Team
Small team means no reorganizations or shuffling account teams. You'll work with the same experts throughout.
Ready to Work Together?
Let's discuss how our team can help transform your CX program.