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Frequently Asked Questions
Q What platforms do you work with?
We specialize in Medallia and Qualtrics implementations, with deep expertise in both platforms. Our team has certified professionals who can help you maximize your investment in either technology.
Q How long does a typical engagement last?
Engagement length varies based on your needs. Quick assessments can be completed in 2-4 weeks, while full implementations typically range from 3-6 months. We also offer ongoing support retainers.
Q Do you work with companies of all sizes?
Yes! We work with organizations ranging from growth-stage companies to Fortune 500 enterprises. Our engagement models are flexible to accommodate different scales and budgets.
Q What makes CX Blackbelts different?
We're an employee-owned firm with 25+ years of combined experience. We focus exclusively on CX/EX programs and bring a practitioner's perspective from working with 50+ enterprise clients.
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Schedule a free discovery call to discuss your CX challenges and explore how we can help.